Labels

As AronExperiencedAntiqueSeller,I want to submit a trackable ticket using a form without registering an account,So that I can view the ticket in the future as well as minimize the personal details I provide.

As Alex he wants to talk with team members and admin online without customer knowing about the internal comments on the ticket.

As the Jackie(Admin), I want a dedicated ticket management system to efficiently handle, and track customer submitted tickets. This would allow my company to work more efficiently and allow precise communication among the team members and customers.

As MariaTheRestaurateur, I want to reach out to my IT technicians to resolve problems in swift manner and I want to be able to look at the request and all the interactions whenever I want so that if I forget something I can immediately look at it and get a summary of the issue I requested.

Mark, as the owner of TRT within his client support system (ticket management system) wants to be able to create worker accounts for his employes so he can spread out the work of supporting his clients.

As MohammadHafiz Kapadwala I want to filter issues of the customer, so that he knows which issues need urgent service or urgent fix. As MohammadHafiz Kapadwala I want to see different tickets according to their filters so that I can review those issues.