### **Persona 6: Customer Support Specialist - Jewel**
Emma, who is 32 and works as a marketing manager for a medium-sized online store, is tech-savvy but not an expert. She wants to give great customer service, so she is always looking for tools that will help her do her job better. Emma's main goal is to keep her customers up to date on sales, changes, and important information. She wants an easy-to-use tool that will let her send emails to all of her customers at once that look professional and are easy to read on any device. Emma is good with technology and knows how to use most modern tools. However, she doesn't want to send too many emails to her customers because she doesn't want them to end up in spam folders. She spends her days answering customer questions, organising emails, and going to team meetings.
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**Persona 7: Multi-company manager - Vince**
**Name**: George Odegard
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**_#2 EPICS_**
# **_#2 EPICS_**
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**_#3 User Stories_**
**Epic for Pesrona 6 (Emma)**: "As Emma, I want to easily send mass emails to all my customers so that I can efficiently communicate sales, updates, and important news."
