<dd> Timmy is responsible for the assurance and functionality of the application Excel Learning. He had a new user ask about the privacy of his information, functions of the application and the validity of purchases within the application. In order to assure the user that the application is safe and potential problems are solved in a timely manner, Timmy creates a customer service, IT and security team. Regarding the customer service team, Timmy put together a team that can help solve potential issues that may arise from the application and answer questions directly through the messaging system. Timmy decided to hire a security team that will be focused on the user data protection and preventative measures towards potential trouble making users in the application. Lastly, Timmy needed a team that will be able to roll updates and fix bugs as soon as they are discovered. He then has to ensure that the IT team has the proper communication lines to the customer service team and the security team so that they may solve any bugs or problems that overlap between their respective expertise. Timmy will be maintaining the structure he created and look to improve the structure and the behind the scenes workings of the application. </dd>
<dd> Timmy is responsible for the assurance and functionality of the application Excel Learning. He had a new user ask about the privacy of his information, functions of the application and the validity of purchases within the application. In order to assure the user that the application is safe and potential problems are solved in a timely manner, Timmy creates a customer service, IT and security team. Regarding the customer service team, Timmy put together a team that can help solve potential issues that may arise from the application and answer questions directly through the messaging system. Timmy decided to hire a security team that will be focused on the user data protection and preventative measures towards potential trouble making users in the application. Lastly, Timmy needed a team that will be able to roll updates and fix bugs as soon as they are discovered. He then has to ensure that the IT team has the proper communication lines to the customer service team and the security team so that they may solve any bugs or problems that overlap between their respective expertise. Timmy will be maintaining the structure he created and look to improve the structure and the behind the scenes workings of the application. </dd>
-As the administrator Timmy needs to be able to send messages to a user if they need help which will allow Excel Learning to run smoother
-As the administrator Timmy wants there to be some way for the user to access support for the Excel Learning application which will ensure the users are happy with the application
<dt> Andrea the Experienced User</dt>
<dt> Andrea the Experienced User</dt>
<dt> Billy the Novice User</dt>
<dt> Billy the Novice User</dt>
<dd> Billy has little to no experience with technology, as a sports jock who spends little to no time clicking away on social media he needs applications that he uses and their features
<dd> Billy has little to no experience with technology, as a sports jock who spends little to no time clicking away on social media he needs applications that he uses and their features
