<dd>As Timmy the Administrator, I want to deal with any concerns people have for the application so that users will feel safe and cared for.</dd>
<dd>As Timmy the Administrator, I want to deal with any concerns people have for the application so that users will feel safe and cared for.</dd>
<dd>As Timmy the Administrator, I want to be able to fix any issues or bugs that are brought up so that the app remains functional and up to date.</dd>
<dd>As Timmy the Administrator, I want to be able to fix any issues or bugs that are brought up so that the app remains functional and up to date.</dd>
<dt><b>Acceptance criteria </b></dt>
<b>Acceptance criteria </b>
- I want to provide the user with the help and knowledge they require in order to maximize the user experience
- I want to provide the user with the help and knowledge they require in order to maximize the user experience
- I want to make a way for users to access support for the Excel Learning application which will ensure the users are happy with the application
- I want to make a way for users to access support for the Excel Learning application which will ensure the users are happy with the application
- I want to be able to fix any bugs or issues that appear in a timely manner
- I want to be able to fix any bugs or issues that appear in a timely manner
- I want to make sure that potential leak of personal information will not be detrimental to the users in anyway
- I want to make sure that potential leak of personal information will not be detrimental to the users in anyway
<dt><b>Story Points </b></dt>
<b>Story Points </b>
- I will create a customer service team as well as a tutorial
+ I will create a customer service team as well as a tutorial
- I will create a security team that focuses on preventative measures
+ I will create a security team that focuses on preventative measures
- I will create ensure the application goes through vigorous testing and hire an IT team
+ I will create ensure the application goes through vigorous testing and hire an IT team
<dt> Billy the Novice User</dt>
<dt> Billy the Novice User</dt>
<dd> Billy has little to no experience with technology, as a sports jock who spends little to no time clicking away on social media he needs applications that he uses and their features
<dd> Billy has little to no experience with technology, as a sports jock who spends little to no time clicking away on social media he needs applications that he uses and their features
