- I want to provide the user with the help and knowledge they require in order to maximize the user experience
- I want to make a way for users to access support for the Excel Learning application which will ensure the users are happy with the application
- I want to be able to fix any bugs or issues that appear.
- I want to be able to fix any bugs or issues that appear in a timely manner
- I want to make sure that potential leak of personal information will not be detrimental to the users in anyway
<b>Story Points</b>
+ I will create a customer service team as well as a tutorial
+ I will create a security team that focuses on preventative measures
+ I will create ensure the application goes through vigorous testing and hire an IT team
<dt> Billy the Novice User</dt>
<dd> Billy has little to no experience with technology, as a sports jock who spends little to no time clicking away on social media he needs applications that he uses and their features
to be fairly straightforward. He recently had an injury in his most recent football game that left him out of classes for 2 weeks, and a midterm is coming up quick. He needs someone
